Case Manager / Intake & Conversion Specialist (Arcadia)

Description

About This Job

Our company is seeking a dedicated and empathetic Case Manager to oversee client intake procedures and assist in transforming new inquiries into active cases.

Responsibilities:

• Gather essential information for each case.
• Clarify the firm\'s service offerings and verify case suitability.
• Direct clients through subsequent procedures.
• Conduct follow-up communications with leads via telephone, electronic mail, and messaging to enhance conversion rates.

Ideal Candidate:

The successful applicant will be well-organized, compassionate, and possess robust communication abilities with a proven talent for consistent follow-through. Prior experience in intake or case management is advantageous.

Location